Qualitative research platform for modern teams
Lookback brings moderated and unmoderated qualitative research together so teams can test apps and websites, talk to customers, and keep studies running in one place.
Lookback
Recruit qualified participants in Lookback for usability tests, interviews, unmoderated studies, and collaborative UX research.
About Lookback
Collaborative Qualitative Research for Modern Teams
Lookback is designed for modern qualitative research teams that need to run sessions, observe behavior, and collaborate on findings in one environment.
Designed for rigorous research workflows
The platform emphasizes research quality with accessibility, privacy and security standards, and collaboration features that keep teams aligned around evidence.
Platform
Key Platform Components
The platform supports moderated and unmoderated research, participant management, and team collaboration for structured usability and interview workflows.
Usability testing for apps and websites
Lookback supports app and website testing with cloud recording, touch and gesture capture, audio, face cam, and task-based participant flows.
Moderated interviews with observation tools
Teams can run secure video interviews with timestamped notes, virtual observation rooms, team chat, and shared insights.
Participant recruiting and management
Lookback includes participant recruiting and management options, including pay-as-you-go participants and session packaging for teams that need flexible study setup.
Insight organization and team collaboration
Lookback pairs session capture with shared notes, organized insights, and Eureka-focused collaboration so teams can move from observation to synthesis faster.
Research
Core Research Methods and Uses
Lookback is used across core qualitative methods for testing products, interviewing users, and observing behavior remotely.
Usability TestingModerated InterviewsUnmoderated StudiesApp TestingWebsite TestingRemote Ethnography
Integration
Lookback and Respondent
Respondent can help teams fill Lookback studies with qualified participants, especially when they need harder-to-reach cohorts.
Recruit qualified participants for Lookback studies
Use Respondent to source qualified participants for Lookback usability tests, interviews, and unmoderated studies when you need more control over who joins the research.
Fill harder-to-reach research cohorts
Respondent can complement Lookback's participant workflows when teams need niche professional, consumer, or global audiences for higher-stakes UX research.
Respondent Integrations
Connect Respondent with the tools you already use to streamline your research workflow from end to end.
